FAQs

You can find the latest status of your order by logging into your customer account with your personal email address and password, which you set when placing your order. Or, if you used our guest checkout, you can track your order here.

Get in touch with our customer support team with your order reference number and/or any other information you remember regarding your order, we’ll do our best to locate this for you to help get your star package back with you.

Yes, we are happy to supply duplicate certificates. We charge £5.00 for each additional certificate required.

Your PDF Star Map and Star Certificate will be available for you to download from your Star Order History here.

If you’d like to get in touch with our customer support team, our support team will be happy to discuss this further with you.

Yes. When you purchase, you are assigning a name to a real, specific star that already exists. The star’s exact coordinates will appear on your certificate, making it possible to locate the star in the sky using those coordinates.

You can locate your star using our Star Listings Catalogue Database. It works on both mobile devices and laptops, showing you exactly where your star is in the sky.

All stars are assigned a unique Star Catalogue Number during the processing of their entry to the online Star Listings Catalogue. This code will always be 9 characters long, will only contain numbers, and can be found on your Star Certificate.

Our Extra Bright Stars have a lower magnitude than our standard stars and as such appear bright in the night sky than our standard stars. Our Binary Stars are in fact two stars in constant orbit of one another.

The memorable date can be any date you like! A birthday, special event or anniversary, any date that is personal to you that you would like present on your Star Certificate, past or present.

As the certificates for our star gift sets are all personalised for each star, we do need the details for the star in order to add this to the register and send out these documents. We do however have our Name A Star Gift Tin, which can be given to the recipient and contains a unique code that allows them to go online and redeem this to register their Star Name and other personalised details. Once registered their star certificate will be with them shortly for their newly named star.

We offer stars that are visible to locations all over the world. As our system randomly assigns all our star packages, you should receive a star that is visible from your location for a portion of the year.

We guarantee that we will never rename a star that is currently registered within our Star Listings Catalogue.

Yes! You can see our Corporate ordering page here.

Due to a range in environmental factors, although there is a chance, we can’t guarantee that any of our stars are visible to you by the naked eye. However, all our stars are visible with the use of a telescope and can be viewed via the online Star Listings Catalogue.

As our system randomly assigns all stars to their orders, we aren’t able to choose a specific star to be assigned for any orders, but if you do have a specific star you were interested in naming, we do give you the choice of constellation allowing you to choose for your star to be assigned within the same constellation as the star you were thinking of.