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Terms & Conditions

Language and currency
All products on this site are available in English Language only and all prices are in pounds sterling (credit card sales will be charged in your local currency by your credit card provider).

Damage, Delay and loss in Transit
All goods are delivered in protective packaging. In the highly unlikely event that your goods are damaged in any way upon receipt, please contact us immediately. We will not be responsible for items mislaid, damaged or lost when sent via the postal system, although should this occur, we will endeavour to re-send your gift pack as soon as possible.

We accept payment by cheque, postal order or debit/credit card (Visa, Mastercard, Maestro and Solo). You can order safely on line via our secure, encrypted on-line payment service. If paying by cheque, please allow time for the cheque to clear before we commence production of your gift pack.

Refunds and Returns
If, for any reason, you are not entirely happy with your gift set, you may return it to us, in its original condition and packaging, and at your own expense, for a refund within 30 days of the gift pack despatch date. Unfortunately we are unable to refund any additional delivery charges (International or Express) and will need to deduct a £5.00 administration fee to cover the cost of personalised items. Refunds will be made using the same method as the original payment.

Gift Pack content
All photographs and descriptions are representative of the contents of the gift sets. We reserve the right to alter the content when necessary due to unavailability of an item. It will however be replaced with an equivalent item of equal value.

Our Name a Star Gift sets are a novelty gift item, the star names have symbolic meaning only and no scientific recognition of the star name, nor legal title, is inferred or implied. By purchasing a gift set, you confirm that you understand and accept these terms.


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Need Help?

If you need any help naming your star or have any questions at all, our Customer Service team is on hand to help. You can contact us via our help form, or if you prefer you can call a member of our team on:

01455 845 541

Contact Us

Tel: 01455 845 541
Fax: 01455 850 443
Contact Us

Our Guarantee

If you are unhappy with your gift for any reason, simply return it to us in its original conditional within 30 days for a refund. Full details can be found in our FAQ section.

We accept the following credit / debit cards & PayPal. All transactions are processed securely and are protected by Verified By Visa & Mastercard.