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Frequently Asked Questions

Listed below are some of the more frequent questions that we get asked. 
If the answer to your question is not listed, then please contact our customer services team who will be more than happy to help.

Can I order extra copies of the Certificate?
Yes, we are happy to supply duplicate certificates. We charge £5.00 for each additional certificate required.
What are constellations?
Every star in the sky falls into one of 88 different areas known as constellations, many of them depicting characters or creatures from Greek mythology. Other constellations depict scientific or technical instruments or exotic animals. You can choose a specific constellation for your star to appear in, or if you prefer, you can leave it to us to decide. For a full description of all 88 constellations and their meanings, please click on the link at the top of this page.
Will I be able to see the star that I have named?
Only a handful of stars are visible to the naked eye. You will probably need a small telescope or a pair of binoculars to be able to see your star.
Will I own the star that I have named?
No, nobody can 'own' a star. Naming a star is a beautiful and symbolic novelty gift idea, and no legal title is inferred or implied.
Can someone else name the same star as me?
We guarantee that each star is named only once in our register. There are other star naming companies that have their own registers and it is therefore possible that a star in our register could be referred to by another name in another company's register.
What can I call my star?
Within reason, anything you like! It might be someone's name, a nick-name or anything else that has meaning for you or the recipient of the gift. A few examples might be, 'David's Star', 'Forever Love', 'Mum & Dad's Silver Star' etc etc.
What is your returns policy?
In the unlikely event that you are not completely happy with your Name a Star gift set, just return it to us in its original condition and packaging, and at your own expense, within 30 days of the despatch date for a refund. We will deduct a £5.00 administration fee to cover the cost of the personalised items.


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Need Help?

If you need any help naming your star or have any questions at all, our Customer Service team is on hand to help. You can contact us via our help form, or if you prefer you can call a member of our team on:

01455 845 541

Contact Us

Tel: 01455 845 541
Fax: 01455 850 443
Contact Us

Our Guarantee

If you are unhappy with your gift for any reason, simply return it to us in its original conditional within 30 days for a refund. Full details can be found in our FAQ section.

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